Frequently Asked Questions
Have you a question that needs answering, or need some help, perhaps the below can help?
Who are Formula Racing Group?
FormulaRacingGroup are the parent company of FormulaModelShop.co.uk – (Online Formula1™ Specialist, supplier of Models, Teamwear, Artwork & Collectibles) as well as “The Pitstop” F1 retail store.
Your home for all things Formula1™, Models, Official teamwear, Artwork and Collectibles
My item has arrived damaged. How do I return it?
It is always our main aim to ensure that your item purchased is delivered to you on time, and in once piece. However in the unfortunate even of you receiving your purchase, and it is damaged, we will of course arrange for either a replacement item to be sent to you, or a full reunify, both upon receiving the original item from yourselves,
Please contact us either via our store number 01280 701087 or email us on email@example.com with images of the damage on your product, and we will arrange for a fully paid carriage returned label for you to return your item to us
Who will deliver my purchase?
All of our UK deliveries are delivered with Royal Mail, and can be tracked via the Royal Mail tracking service available here – Track Your Item
For EU & Non-EU deliveries, we will advise you of your tracking reference number separately, once the shipment has been arranged
for any delivery queries, please do not hesitate to contact us at: firstname.lastname@example.org
How do we find your retail store?
Check out our retail store in Brackley, Northamptonshire – Close to the Mercedes AMG Petronas F1™ HQ, and Silverstone Race track, Our retail store has a large display of Scale F1™ Models, from manufacturers such as Spark, Minichamps, along with Official F1™ Teamwear and clothing from Teams such as Mercedes, RedBull, Ferrari & McLaren. If that isn’t enough, then also try your driving skills on our instore F1™ Motion simulator (for free) and get your name on our instore driver leaderboard, or just enjoy the F1™ Action on our large instore screen and SKY F1™ TV.
What are your opening times?
Our online store is open 24 hours, 7 days a week – For all online queries, we are open Monday – Saturday, 9am – 6pm, and we always aim to answer any emails forwarded to us at email@example.com, with a prompt reply, if your query is urgent, please contact us on our landline 01280 701087
Our retail store is open Monday – Saturday, from 9am to 5:30pm – excluding certain bank holidays.